We offer tracked and insured shipping for all of our orders. Order processing takes 1-3 business days before shipment. Actual shipping is 5-14 business days.

Return and Exchange Policy

Return and Exchange Policy

We offer a 30-day return window starting from the date your item is delivered. We do not offer refunds or replacements when customers enter the wrong shipping address.

To qualify for a refund:

-Items must be in original condition, free of stains or damage
-Must be returned in the original packaging.
-You must provide proof of purchase
-Maximum of two (2) items per order are eligible for a refund

We offer unlimited exchanges or store credit

To start a return, email us at epicevent.shop.com. (Name, Order Number, picture/video of the defective product and any information explaining why you are requesting a refund).

Once approved, you’ll receive our return address and full instructions.

We offer a 30 day money back guarantee with a 30% restocking fee. Once we receive the item and the supporting documentation, we will process your refund. It make take 3-5 business days to process through your bank.

⚠️ Items sent back without prior approval will not be accepted.  Do not send your purchase back to the address from which it came.

Non-Returnable Items
Some products cannot be returned, including:

-Perishable goods (e.g., food, flowers, plants)
-Personalized or custom items
-Personal care or beauty products
-Hazardous materials, flammable liquids, or gases.

If you’re unsure about your item’s eligibility, reach out to us before returning.

*Refunds
Once your return is received and inspected, we’ll notify you of the refund status.

If approved, your refund will be issued to your original payment method.

Please allow time for your bank or credit card company to process the refund.

Return shipping is the customer’s responsibility.
We do not offer prepaid return labels.

Order Cancellation

Some of our products are created or printed on demand, especially for each customer at the time that they order. These orders begin processing immediately and cannot be canceled once placed. Orders that are not customized or personalized, can only be cancelled or modified within the first 12 hours after purchase.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Exchanges

We want you to love what you ordered!

-Exchanges are processed after we receive the returned product.

-If the replacement item is higher in price, the customer pays the difference

-If lower in value, we will refund the difference.

-For faster service, return the original item and place a new order for the replacement.

Damages and Issues

Please inspect your order immediately upon delivery.

If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

📧 Email: epicevent.shop@gmail.com

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

International Shipping

We proudly ship worldwide! However: Customs Duties, import taxes and any additional; charges or fees are not included in our item prices. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

24/7 Email:epicevent.shop@gmail.com